SUPPORT PAGE

Please note: All shipments of the "Glamour and Pain" Remix have been delayed (we are waiting for the the packing material to arrive). We hope to ship on Feb. 25.
  

If you live inside the U.S., please allow 2 weeks for delivery.

All shipments outside the U.S. can take up to 4 weeks to reach your door.

If your order is late, please E-mail us. Tell us what you ordered, your name
and your order number (if you still have it).

Your sheet music can be delivered in two ways. We recommend that you first try Download. If that doesn't work, then try E-mail.

• Internet congestion is the most common cause of download failures. The only solution is to try back later during non-peak hours. Avoid lunch time and early evening.
• If you are an AOL user and you are disconnected part way through the download, try again later when AOL isn't as busy.
• Right click on the song's link and select "Open from this location".
• If you have two browsers installed, try using the other browser.

Still can't download? Send E-mail describing your problem in as much detail as you can.

Internet congestion is the most common cause of download failures. The only solution is to try back later during non-peak hours. Avoid lunch time and early evening.

Netscape: When you click on the song, Netscape's audio player will pop up. Right-click on the audio player and choose "Save As..." Name the file (keep the ".mp3" extension!) and save to your hard drive.

If you are an AOL user and you are disconnected part way through the download, try again later when AOL isn't as busy.

Right-click the song's link (For Macintosh, hold down the Option key and click or click and hold), select Save Link As or Save Target As, name the file (be sure to keep the .mp3 extention in the name) and click save. You might also need to configure or "fine-tune" your browser settings.

If you have two browsers installed, try using the other browser.

Downloading MP3's on a MAC

Netscape (with QuickTime Plug-In): The song you choose may automatically play; if it does not, Netscape will prompt you to select an application to play it -- choose QuickTime. When the song opens, select "Save As..." from the File menu, and "Source" from the Format list. Name the file (keep the ".mp3" extension!) and save to your hard drive.

Internet Explorer: Clicking on the desired sound file automatically opens it for playing. Choose "Save As..." from the File menu, and either "MP3 File" from the Format list. Name the file (using the ".mp3" extension), and save to your hard drive.

If you downloaded the file but it won't play, try giving it a different name. As an example, change "montreux_westernslopes_1.mp3" to "westernslopes.mp3". If you have iTunes, try importing and converting.

Still can't download? Send E-mail describing your problem in as much detail as you can.